Eras tour not playing

[Steve109]

I have rented the Taylor Swift Eras tour . It downloaded but won't let us watch it ! It says it's downloaded 200% ! 

[caesarome]

Try deleting the download and delete it again if it goes to your deleted folder then try again to download it.

[Djw]

We had this, it then works but has now deleted itself again!! We hadn't finished watching it and the download said we would have it till the. 20th. Any advice or suggestions for how to get a refund 😭

[mike+simmonds]

Hi @Djw 

With Skystore rentals- although you have 7 days in which you can start to view, as soon as you press play for the first time, from that time you have just 48 hours to finish viewing. 

Regular renters are used to this but it often catches people out. 

My suggestion would be that you try a livechat with the Skystore team (open from 11am tomorrow) to explain what happened and ask if they will offer some goodwill. 

https://www.skystore.com/n/hcus/help/contact-us 

[Djw]

Thank you so much for letting me know, my own costly mistake! Will know for future thanks again 😊

[mike+simmonds]

Hope they are fair and reasonable @Djw 

good luck