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Discussion topic: Downloaded UHD accidentally

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This message was authored by: MHunter04

Downloaded UHD accidentally

Watched to watch Fast X, downloaded the UHD version accidentally. We need the normal HD version. 
Now we can't download the correct one and I don't want to pay twice.

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This message was authored by: mike+simmonds

Re: Downloaded UHD accidentally

Posted by a Superuser, not a Sky employee. Find out more

Hi @MHunter04 

 

Providing you bought this on your Sky Q box - the only step you are missing is that as well as deleting the UHD version - you need to go to settings / recordings / manage / deleted items and then delete it out of there also 

 

then just re rent the HD version. 

You won't be charged for a UHD rental you rented on your Q box - as you haven't watched any of it 


Sky customer since 1989.
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