Discussion topic: Downloaded UHD accidentally
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Message posted on ‎14 Jul 2023 06:15 PM
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Downloaded UHD accidentally
Watched to watch Fast X, downloaded the UHD version accidentally. We need the normal HD version.
Now we can't download the correct one and I don't want to pay twice.
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Message posted on ‎14 Jul 2023 06:32 PM
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Re: Downloaded UHD accidentally
Hi @MHunter04
Providing you bought this on your Sky Q box - the only step you are missing is that as well as deleting the UHD version - you need to go to settings / recordings / manage / deleted items and then delete it out of there also
then just re rent the HD version.
You won't be charged for a UHD rental you rented on your Q box - as you haven't watched any of it
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
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