Can’t download a film I purchased

[KateM888]

I've purchased maverick and it won't download - keeps saying technical issues try again later - any suggestions?

[Chrisee]

@KateM888 do you have issues with other devices? What device are you downloading the movie onto? 

[KateM888]

All my other downloads work - just not this film 

[KateM888]

I'm downloading onto my sky q box 

[caesarome]

@KateM888 

Can you select it here and then select the option to send it to your Sky Q box:

https://www.skystore.com/n/mylb/my-library

[KateM888]

Hi, yes I've done that a few times and it's not showing up. 

[mike+simmonds]

Hi @KateM888 

I would suggest trying a livechat with the Skystore team. They are usually very good at sorting out a range of problems and they open next at 11am today. 

this is a good link 

https://www.skystore.com/n/hcus/help/contact-us