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Discussion topic: Download issues

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Avatar for Jan23
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This message was authored by: Jan23

Message posted on ‎30 Apr 2022 08:45 PM

Download issues

Trying to download Kingsman won't download due to technical issues 

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Avatar for mike+simmonds
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This message was authored by: mike+simmonds

Message posted on ‎30 Apr 2022 09:25 PM

Re: Download issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jan23 

Could you clarify, are you downloading on your Sky box or on a portable device ?

 

I haven't heard of any particular issues with Kingsman (which one by the way?)

 

If it's part downloaded but won't continue, then it's a good idea to delete the part download and start again. If it's on a Sky box - often a good idea to reboot your box.

 

if it persists, the Skystore live chat will be open in the morning at 11am

 

Try this link

 

https://www.skystore.com/n/hcus/help/contact-us 

 

 


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This message was authored by: caesarome

Message posted on ‎30 Apr 2022 10:04 PM

Re: Download issues

Posted by a Superuser, not a Sky employee. Find out more

If this is happening your a Sky Q box then try rebooting the maon Sky Q box and give it another go.

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