01 Aug 2023 01:47 PM
Purchased film, didn't download (it says it has) I'm just looking at a blue screen!!! Deleted it tried again. Don't want to be charged 6 times!
01 Aug 2023 01:59 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Liesa+G
Is it a premiere movie and are you watching it not through HDMI ?
I have seen many reports where the copy protection on premiere movies doesn't work through Scart / magic eye etc
if it's not that - please post again
if it is - have a chat with the Skystore team
https://www.skystore.com/n/hcus/help/contact-us
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
03 Aug 2023 05:55 AM
No not viewed by scart or magic eye.
Dont know why it won't download?
03 Aug 2023 08:39 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried completely deleting it so from the deleted folder as well then downloading it again ?
If you have and that hasn't fixed it then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us