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Discussion topic: Digital copy

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This message was authored by: Helibeds

Message posted on ‎02 Aug 2021 10:56 AM

Digital copy

Hi, pre ordered Peter Rabbit 2 for digital and dvd  and it has came out of my account but the digital is not on my purchases.

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Avatar for mike+simmonds
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This message was authored by: mike+simmonds

Message posted on ‎02 Aug 2021 11:26 AM

Re: Digital copy

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Hi @Helibeds 

 

Can you see Peter Rabbit 2 if you log on to Skystore online or on the app. If so - select "send to box" from there 

 

As an alternative- on your email order is there a link to click on to initiate the download ? 


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This message was authored by: GD1

Message posted on ‎02 Aug 2021 11:49 AM

Re: Digital copy

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@Helibeds  If you "Pre-ordered" it then I assume it's not yet been released?  That being the case then what date is it due to be released?  It should be there from the release date.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Helibeds

Message posted on ‎02 Aug 2021 11:54 AM

Re: Digital copy

Hi it's today but still can't see it!

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This message was authored by: GD1

Message posted on ‎02 Aug 2021 11:55 AM

Re: Digital copy

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@Helibeds  I would wait  afew hours as Today could mean any time I expect.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎02 Aug 2021 11:57 AM

Re: Digital copy

Ok thanks 

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