Didn't receive Barbie Blu-Ray

[ingasteve]

Hi,

I was reviewing my Sky account, and I realised/remembered that I ordered Barbie Bonus Edition Buy & keep on 27th September for £19.99 - so far I have not received the Bluray!

I can't find any Sky Store reference - but I do show it on my bill for 1st - 30th November 2023.

Can you please deliver this disc?

Thanks,

Steve

[ingasteve]

Forget this - contacted Sky Store and got an answer - not the one I expected, though!

[mike+simmonds]

Thanks for confirming @ingasteve 

If you don't mind, could you let us know the unexpected reply. It may help us explain to others - if others report something similar. 

[ingasteve]

Hi Mike,

Essentially, I was told that I only bought the UHD Digital download. The BluRay was not available at that time, according to the support person, because the film was still in cinemas, so I could not have ordered it!

I am sure the disc was the option I chose (at £19.99), but since I don't have a screen capture, there's nothing I can do to prove otherwise.

It's just one more reason I will be cancelling Sky once my contract period is up. It's too expensive and we don't watch any Sky-specific programs these days. I can save over £40 a month by dropping Sky Q while still keeping all the streaming services, even if I get Now TV on a month-by-month basis.

And I will buy the Barbie 4K disc from Amazon 😁

Steve

[mike+simmonds]

Thanks for the explanation @ingasteve 

helpful 👍

If it's good for your peace of mind, I think I recall the £19.99 download price as we saw Barbie at the cinema and remembered saying it was cheaper there than to download. 

[caesarome]

@ingasteve 

When you placed the order you would have been sent an email confirming your purchase so what does this show ?

[ingasteve]

Thanks for the comment - I have no idea; it's way back now, deeply buried in my email inbox. But in any case, who reads confirmation emails? 😁 😁