@Cathyod76
The message is a little bit misleading as it doesn't mean you don't have enough credit as it usually means that the spending limit on your account has been reached or is set at £0 so you will need to contact Sky Store support about this as it is a very common issue so they will be able to fix it for you. If it helps there is a live chat available from 11am tomorrow:
https://www.skystore.com/help/contact-us
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