0

Discussion topic: Cant redeem free gift

Reply
Avatar for Paudry
Level 1 icon
What's this?
This message was authored by: Paudry

Message posted on ‎20 Dec 2021 06:51 PM

Cant redeem free gift

Trying to redeem free gift on Sky q. Is this even possible. Says I don't have purchase rights so rang and they said it would update IN 4 HOURS. It's now 4 days. Is the free gift a scam?

Report post
Post 1 of 3
806 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎20 Dec 2021 06:53 PM

Re: Cant redeem free gift

Posted by a Superuser, not a Sky employee. Find out more

@Paudry  Check your Sky Store account as this seems to be where the issue lies you can contact them here https://www.skystore.com/n/hcus/help/contact-us

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 3
803 Views
0 Likes
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎20 Dec 2021 08:14 PM

Re: Cant redeem free gift

Posted by a Superuser, not a Sky employee. Find out more

@Paudry 

Try contacting Sky via the link posted above via the live chat that opens at 11am as it might be your account has not been set up for Sky Store purchases so even free ones like this can not be claimed unti it has been fixed for you,

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 3
786 Views
0 Likes
Reply
Reply