Cannot view purchased film

[bayardm]

Have purchased a film on Sky Store. However, I cannot view it. I get a message saying that it's so many days since purchase. It suggests refreshing my purchase by going on line, however, to access Sky Store I must be on line, and it keeps displaying the same message.

[mike+simmonds]

Hi @bayardm 

Is this a rental or a buy and keep ?

If a rental, did you start to watch a few days ago ? (More than 48 hours )

[bayardm]

@mike+simmonds 

It is a buy and keep.

[mike+simmonds]

Hi @bayardm 

On a buy and keep, your message 

"I get a message saying that it's so many days since purchase." is a new one on me. 

can I suggest you try a live chat with the Skystore team who are open next at 11am Thursday 

if they have a solution would you mind posting on here to let us know. 

https://www.skystore.com/n/hcus/help/contact-us