Cancel a sky store order

[Lee+flack]

How can I cancel a sky store order that I haven't watched

[oldfella]

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@Lee+flack wrote:

How can I cancel a sky store order that I haven't watched

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Hi @Lee+flack 

If you have watched it in any way you will not be charged

[mike+simmonds]

Hi @Lee+flack 

Well if it's a rental made on your Sky box and you have never pressed play on it - you won't be charged 

if it's a buy and keep - you would need to contact the Skystore team to ask for a bit of goodwill as you get charged when you order it 

link is here - but they aren't open till 11am tomorrow 

https://www.skystore.com/n/hcus/help/contact-us 

[Lee+flack]

It's a buy and keep but without a dvd. 

I haven't watched it and I've locked the 1st film so it can't be watched. 

currently on hold trying to speak to someone but the waits around 40 mins 🤦‍♂️

[mike+simmonds]

If you are free at 10.58am tomorrow @Lee+flack I find that's a good time and good way to get in to the queue for livechat 

[Lee+flack]

I've decided not to watch it and cross my fingers. 

does anyone know how long it will disappear without watching it?

[mike+simmonds]

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@Lee+flack wrote:

I've decided not to watch it and cross my fingers. 

does anyone know how long it will disappear without watching it?

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Hi @Lee+flack 

Sorry to say - that tactic won't work. With a buy and keep - you are charged irrespective of whether or not you watch it 

it will never disappear from your list until you leave Sky. 

edit:  our discussion encouraged me to look at the terms and conditions (sad I know)

it says this 

"You cannot cancel your purchase of digital content after the point the content download is scheduled on the Box."

So I'm confident a chat with the Skystore team is your only chance of success 

Let us know wgat you decide to do and how you get on. Best of luck