movie did not fully download

[1Jellyface2]

I purchased Moana on Sunday only to find it did not fully download. What do I do?

[mike+simmonds]

Hi @1Jellyface2 

If it was a buy and keep I would suggest archiving the part download then start again. 

if it's a rental and you haven't watched any of it - delete it - then go to your recordings / manage / deleted items and delete out of there also. Then try to download it all

if a rental and you have watched any of it (even 1 second ) - your rental will have expired by now and you would need to chat to the Skystore team to explain what's happened. Here is a link 

https://www.skystore.com/n/hcus/help/contact-us