Can’t watch movie from sky store

[Trish82]

Hi all. 
I download a movie from sky store on Friday. When I tried to watch an message saying there is a technical issue try again later, popped up. 2 days later and still the same thing. Been trying to get through to sky for an hour now 🤦🏼‍♀️

[mike+simmonds]

Hi @Trish82 

The Skystore team only work till 7.30pm and I'm sure they don't offer livechat on a Sunday. 

a good thing to try (assuming it's a rental) - is to delete it - then go to your deleted folder (within manage) in your recordings folder - and delete it again. 

then download a fresh copy

if it's a buy and keep movie - try archiving it and then re downloading it. 

if it helps you to know and the above doesn't fix it - this is the best contact link

https://www.skystore.com/n/hcus/help/contact-us