Can’t view my purchases

[MD07]

I'm trying to view my purchases. But it's giving me a message - to see your purchases you must be connected to broadband. Please check your settings. 
settings checked and all ok. Switched skyQ box off, waited and switches back on..same message. Reset my router too and still same message. I can view Netflix etc too. 

[oldfella]

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@MD07 wrote:

I'm trying to view my purchases. But it's giving me a message - to see your purchases you must be connected to broadband. Please check your settings. 
settings checked and all ok. Switched skyQ box off, waited and switches back on..same message. Reset my router too and still same message. I can view Netflix etc too. 

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Hi @MD07 

Certainly looks like a Sky issue .

I'll report it.

[nigea99]

hi @MD07 

When I tried earlier it was failing for me (as @oldfella says it seems it was a problem at SKY) but is now working for me so please try again

[MD07]

Still not working for me yet😢

[nigea99]

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@MD07 wrote:

Still not working for me yet😢

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Sorry - it seems it has gone again for me also

[Fisher7050]

I'm having exactly the same issue as the opening poster and have also tried restarting my sky a box, resetting the connection to my router, etc.

[MD07]

Issue should be sorted now...it was a know issue on Saturday. Thanks