Can’t send movie to sky box

[Soph95]

I've just purchased avatar the way of water on the sky store on my mobile, it's not giving me the option to send to my sky box?? How do I send it? 

[mike+simmonds]

Morning @Soph95 

I assume that's the buy and keep version (I can't see a rental option so think it must be)

Assuming also you are using the same Sky ID for both online and Sky box - there should be an option showing online saying - send to box. 

If not showing it's probably best to try a live chat at 11am when the chat opens. 

https://www.skystore.com/n/hcus/help/contact-us 

[Soph95]

Yes it's the buy and keep version, there is no option to send to my sky box. When I've bought movies in the past there's always been that option 😕 @mike+simmonds 

[caesarome]

Have you checked your Sky box to see if it is already there under purchases as mine usually do this without me having to send them to it.

[Soph95]

@caesarome yeah I've checked the purchases on my sky box and it's not there 😕

[caesarome]

In that case it is worth you contacting Sky Store support via the live chat when it opens at 11am:

https://www.skystore.com/help/contact-us

[DTFC1907]

Had the same issue last week, contacted "Live Chat" who said "Yeah, we've got a problem, should have been fixed yesterday but clearly not" ... still not working.

Sky could really do with having a "Bulletin Board" where current issues are listed and updates provided. Live chat could offer no idea when it would be fixed and refused me a refund. Shame, as I'm a fan of Sky normally

[angryguy]

I have the same issue today I ordered red dawn buy and keep but won't let me to send it to my sky q box