Can't login to Sky Store

[MarkPJ]

Hi, I've recently signed up to Sky Stream. All good so far except I can't sign into the Sky Store. Whenever I scan the QR code on my phone to log in, I receive a "there was an unexpected error message" and I can't progress further. This also appears if I try to sign straight into Sky Store on the website. Thanks in advance for any advice.

[caesarome]

@MarkPJ 

Do you get as far as signing in with your username and password ?

[MarkPJ · Accepted solution]

Thanks for the reply. No. The screen jumped straight to the error message with no option to input my details. However, I've since tried to sign into the sky store website on a separate device and it worked. I then tried again in the app and it let me. A bit odd, but at least it's now working.