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Discussion topic: Can buy

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This message was authored by: Oliver+O+Sullivan

Can buy

I'm trying to getno way home from sky Store 

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This message was authored by: mike+simmonds

Re: Can buy

Posted by a Superuser, not a Sky employee. Find out more

What problem are you experiencing @Oliver+O+Sullivan ?

 

I take it that you know No Way Home is not the free Spider-Man movie that was available to VIPs last month 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: caesarome

Re: Can buy

Posted by a Superuser, not a Sky employee. Find out more

@Oliver+O+Sullivan 

The free Spiderman film was Homecoming and the offer on this has now finished.

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This message was authored by: Oliver+O+Sullivan

Re: Can buy

I can't rent Spider-Man no way home 

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This message was authored by: Oliver+O+Sullivan

Re: Can buy

Ya that was  far from home I want to rentals no way home saying I have no credits?? 

This message was authored by: mike+simmonds

Re: Can buy

Posted by a Superuser, not a Sky employee. Find out more

Hi @Oliver+O+Sullivan 

 

No Way Home is certainly available to rent at £5.49

 

it may just be that your credit limit on your account has been set to £0 for purchases through your box 

 

Usually this isn't any reflection on the customer - just that you need to agree a credit limit with the Skystore team

 

The livechat opens at 11am and you can chat with them to resolve it through this link 

 

https://www.skystore.com/n/hcus/help/contact-us 

 

Don't rent it online unless you want to watch it online (you can't send rentals to your box)

 

hope that helps 

 

 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: caesarome

Re: Can buy

Posted by a Superuser, not a Sky employee. Find out more

@Oliver+O+Sullivan wrote:

Ya that was  far from home I want to rentals no way home saying I have no credits?? 


It is a bit of a misleading error message is that @Oliver+O+Sullivan , as it doesn't mean you have no credit or anything like that it means that either the spending limit every viewing card on it has been reached or it is set at £0, either way this is something that gets reported on here very often so should be an easy fix for Sky Store support once you contact them about it.

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