Bullet Train Sky Store Download Fail

[Blah123xyz]

I tried to download Bullet Train 3 times on my Sky Q and each time has failed. I have tried a soft reset, software update, UHD configuration (yes, I have a UHD TV), deleted the item in deleted items, checked harddisk capacity, etc but nothing works.

Any ideas?

[mike+simmonds]

Afternoon @Blah123xyz 

On another thread this morning - with the same movie - the solution from @caesarome which worked for the other customer - was just to delete the part download you have 

go to deleted items and delete again 

then re-download 

If you have tried that but without success - you could livechat directly with the Skystore team (open till 7.30 today)

https://www.skystore.com/n/hcus/help/contact-us 

[Blah123xyz]

Thanks for the advice @mike+simmonds I have tried this already and it does not work

[caesarome]

All you can do now is to contact the Live Chat team for help:

https://www.skystore.com/help/contact-us

It is available from 11am to 7.30pm each day.