Discussion topic: Been charged for free vip movie

This message was authored by: AEW9 · ‎07 Dec 2023

I have been charged £13.99 for a movie that was offered to me for free via sky vip platinum. Please can this be refunded.

This message was authored by: MarkGoldsmith · ‎07 Dec 2023

I can't quite remember the T&Cs for the free movie offer but I think either you selected a movie out of the price range of the voucher or you accidentally selected the wrong purchase option (e.g digital download and a dvd/blue-ray version).

take a read of this for the refund and cancellation policy.

https://www.skystore.com/n/hrac/help/faq/returns-cancellations

Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by: caesarome · ‎07 Dec 2023

@AEW9 wrote:

I have been charged £13.99 for a movie that was offered to me for free

Did it appear as £0.00 when you ordered it, if so then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

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This message was authored by: Exiled-in-HH · ‎08 Dec 2023

@AEW9 hopefully you haven't watched it ... that would make it harder to claim a refund?

Exiled in HH

Discussion topic: Been charged for free vip movie

Been charged for free vip movie

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