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Discussion topic: Been charged for free vip movie

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Avatar for AEW9
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This message was authored by: AEW9

Message posted on ‎07 Dec 2023 08:21 AM

Been charged for free vip movie

I have been charged £13.99 for a movie that was offered to me for free via sky vip platinum. Please can this be refunded. 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎07 Dec 2023 08:37 AM

Re: Been charged for free vip movie

Posted by a Superuser, not a Sky employee. Find out more

I can't quite remember the T&Cs for the free movie offer but I think either you selected a movie out of the price range of the voucher or you accidentally selected the wrong purchase option (e.g digital download and a dvd/blue-ray version).

 

take a read of this for the refund and cancellation policy.

https://www.skystore.com/n/hrac/help/faq/returns-cancellations

 

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎07 Dec 2023 09:46 AM

Re: Been charged for free vip movie

Posted by a Superuser, not a Sky employee. Find out more
@AEW9 wrote:

I have been charged £13.99 for a movie that was offered to me for free 

Did it appear as £0.00 when you ordered it, if so then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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Avatar for Exiled-in-HH
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This message was authored by: Exiled-in-HH

Message posted on ‎08 Dec 2023 06:49 AM - last edited: ‎08 Dec 2023 06:50 AM

Re: Been charged for free vip movie

@AEW9 hopefully you haven't watched it ... that would make it harder to claim a refund?

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