Asda rewards voucher

[Nikkihaydock]

I've been charged for 2 films I purchased but I had just added a voucher from the asda meal deal. But it's been charged on my account. How do I rectify without phoning up? Thanks 

[caesarome]

When you ordered these two films did you order them via your online Sky Store account as you needed to have done this because if you ordered them via a Sky box then you will be charged.

You can get in touch with Sky store support via a live chat that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Nikkihaydock]

Thanks for the quick reply. Yes I ordered them from sky box 🤷‍♀️ I didn't know this. I haven't even watched them. I will try and cancel them tomorrow on live chat. Thanks again for the help 😊

[Matt198512]

Did u have any luck in cancelling? Same has happened to me. 

[Nikkihaydock]

Not yet, I forgot. Will try tomorrow and update this and let you know 😊