@madeleine80 wrote:
but the movie I rented was added to my bill.
The credit can only be spent via your online Sky Store account and not via your Sky box. As you have been charged for this I would suggest contacting Sky Store support to see if they can issue an refund or add a credit to your account to cover these costs:
https://www.skystore.com/help/contact-us
When you rent a film via your online account it can't be sent to your box like a Buy and Keep film can.
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