Asda £5 Sky Movie Deal Website broken!

[Kayla484]

Website www.movienightsin.co.uk where you need to register and upload the reciept allows you to complete upload but when you hit submit nothing happens. I have contacted them and nothing has happened after 4 days not even a notification

I have tried desktop and mobile different picture formats nothing works! 

Help please? 

@Sky. 

[mike+simmonds]

I wonder if @SkyStore-Luke can help with this if he's around. I think he posted the introduction to this promotion 

[kel1976]

Mine not working either. Done it 3 says ago and said I would get an email but nothing! What's going on sky? 

[mike+simmonds]

 @SkyStore-Jez @SkyStore-Danny @SkyStore-Libby  any of you guys able to suggest a way forward on this ?

[kel1976]

Hi sky, trying to do the Asda deal and it's not working, I have 2 more in my purse but not doing them until 1st one sorted out but only got 7 days? 

[mike+simmonds]

Hi @kel1976 

Just so you're aware, although some Sky employees drop in here from time, this is a customer to customer forum - so you're not chatting with Sky directly 

If you need an urgent solution  - probably best to live chat with the Skystore team 

https://www.skystore.com/n/hcus/help/contact-us 

[tomole]

did you ever get an email after? i've been waiting 4 days now so just wondering..

frustrating because the cyo pizzas were not as nice as they used to be and i only bought them for this offer 😣

[Chris-Xyz]

Hi All,

I too have the same issues with this. Website issues try to send in the first place and then when it does accept a submission it rejects it but not says specifically why. I have emailed them and now don't hold out much hope in getting a response. Only 7 valid days to claim and all these issues means it will probably expire before it is sorted. Sounding unfortunately like a bit of a con.

Anyone else have any helpful tips to get a successful claim ? 
Thanks in advance

[mike+simmonds]

Hi @Chris-Xyz 

Did you try the suggestion to live chat with the Skystore team ? What did they say ? 

click on "contact us"

https://www.skystore.com/n/mlbm/my-library/my-movies 

[Chris-Xyz]

I will give that a go thanks 👍

[tomole]

Hi all. After 4 days of not hearing anything i sent a message to movienightsin on their contact us form and I had a reply 3 days later.. they sent me a screenshot of proof that my receipt/request had been approved and I told them I didn't receive the links...they were happy to resend over the links and I have now got them. Might be worth trying the same?

Its no point contacting sky chat-i did this and they cant do anything as its an asda deal.

[Chris-Xyz]

Thanks Tomole 🙂

I have contacted their own customer services now too, so I will update to let you know.

Mine btw was a rejection email after several unsuccessful attempts to get it to submit. Fingers crossed they will reslove it. 
much appreciate the response and suggestions 👍

[tomole]

Good luck! I cant understand why they would reject your claim?!

They did give me 7 days from When the link was resent to me to activate it. Hope you're not kept waiting long

[Chris-Xyz]

No neither do I. They just gave a list of possible reasons on the rejection response so it is obviously something automated 🤦‍♀️
Thanks and as I say I will let all know what the results are 👍

[JaneLees]

The link is now fixed as I have just submitted mine 😁