No access to catch up or sky store services

[chris+heckel]

Hi can someone please help me. This morning I paid off my outstanding balance and set up new direct debit and have had my tv services reinstated but when I try to access any on demand (i.e catch up) or sky store I get a message pop up saying you do not have the sky+ entitlement  how ever I can still record or watch recorded programs . How do I fix this and get access back please 

[caesarome]

@chris+heckel 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent chris+heckel an invite to chat 🙂

[Mr+Flibbles+86 · Accepted solution]

Update - this has been resolved on a private chat