Discussion topic: Added a card to account to purchase something. It declined card but still took £1.30
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Message posted on 17 Mar 2025 01:21 PM
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Added a card to account to purchase something. It declined card but still took £1.30
Hi. I added a card to my account on Saturday to purchase something off sky store. I kept telling me to check the expiry date so it wouldn't let me purchase. I checked my bank account and sky have taken £1.30 from my account. Any ideas why this would have happened please?
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Message posted on 17 Mar 2025 01:32 PM
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Re: Added a card to account to purchase something. It declined card but still took £1.30
Do you mean you added some credit to your Sky Store account ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 17 Mar 2025 01:52 PM
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Re: Added a card to account to purchase something. It declined card but still took £1.30
Is the £1.30 still pending in your bank account @Kelly1784 ?
if so and if it doesn't actually complete as a debit then I would guess it is just a test transaction so Sky can tell if the card is valid and yours.
Sky customer since 1989.
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Have a look at Sky Store – A quick guide for users
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Message posted on 17 Mar 2025 02:23 PM
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Re: Added a card to account to purchase something. It declined card but still took £1.30
Hi Caesarome. No i added a bank card to the account to purchase a film. But it said to check the expiry date (which was correct) but it still wouldn't go past that page and wouldn't let me purchase anything.
Message posted on 17 Mar 2025 02:25 PM
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Re: Added a card to account to purchase something. It declined card but still took £1.30
Hi Mike+Simmonds. No it isn't pending. Sky have taken the £1.30 from my account. I have phoned them up they are looking in to it. I just wondered if i could get any other help/info while i was waiting for their email back (which could take up to 7 days).
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