Sky has never permitted two generations of its products at the same address: there's no technical reason for this with Q / Stream that I can think of, but that's what they choose to do.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
I have 3 mini boxes. I know you can only connect 2 at a time, but the third one I have will simply not connect. A Sky Enginner spen 4 hours at the home trying to connect last Saturday with no success. Yet the mini box not connecting is the nearest to the main Sky Q box and in the hot spot for the house Wifi, so thinking Sky Stream just to replace the failing mini box connection
Now you've confirmed you have Sky Q I've moved your thread from the Sky+ board.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
@SnoooTwo if the replacement is also not connecting get back in touch with sky and tell them that you are not receiving the service your paying for and it needs sorting
given that Q hardware is loaned to you sky are obligated to sort out one way or another
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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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