we lose the sound the onscreen message says HD speaker connection failed

[dolphin1]

when we switch channels we lose the sound and we have to switch the tv off and on to get the sound back the message on the screen says HD connection speaker failed

[Invisiblename]

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@dolphin1 wrote:

when we switch channels we lose the sound and we have to switch the tv off and on to get the sound back the message on the screen says HD connection speaker failed

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As you have been advised on your other thread, Sky does not have any speaker output, that would be a problem with your tv setup