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[Ryan300194]

 anyone no how to fix this problem my viewing card is paired and wifi is conected but i canot acces anything also i canot do any software updates or look at any apps ?

[Daniel0210]

@Ryan300194 

I see the mini screen also displays the No Satellite Signal error message. Whenever this is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

It’s not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[Coldfatjam]

I've got the same issue, it was working fine then the TV schedule was playing up and not loading then i got the same message. No access to apps or TV channels. Any luck in solving it?

[Liam51]

Yep. I have this issue also. I called and spoke to technical support and they done all the tests and decided they need to send a new Sky Q box out. Received today and same issue!!