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Discussion topic: television channels on my sky mini box not working but the apps are

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This message was authored by: lorraine71

television channels on my sky mini box not working but the apps are

The television channels on my sky mini box are showing a techinical fault but the apps are working 

 

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This message was authored by: nigea99

Re: television channels on my sky mini box not working but the apps are

Posted by a Superuser, not a Sky employee. Find out more

@lorraine71 wrote:

The television channels on my sky mini box are showing a techinical fault but the apps are working 

 


hi @lorraine71 

 

The satellite channels are obtained from the main box so I suggest a full restart.

 

The first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of your mini boxes.

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