17 Dec 2023 10:39 PM
Has anyone had any problems with DPD when delivering products from sky ?
18 Dec 2023 05:41 AM
Posted by a Superuser, not a Sky employee. Find out moreIssues with DPD have been regularly discussed on the boards (probably more so in connection with mobile deliveries). Their Sky Q box interaction is usually a doorstep box swap. What has happened in your case?
18 Dec 2023 08:37 AM
This is my opinion sky should look for another courier , they give anything from 5 minutes to 20 minutes hour time slot. This is ok if you are at home , I have been , the courier driver 1st one only drove onto my property second attempt same drive just cam up to my window and looked In didn't knocked my door on these occasions only knew they had been when I had notification, final attempt when they were delivering no5 when I was number 7 I went and waited outside no sign of the DPD van nor driver didn't attempt to deliver sent a message saying couldn't find me. The customer service I received from DPD was shocking rude, promise delivery driver would return wasted a whole day waiting for them promised a two hour call back twice , guess what I still waiting for the call. Their customer service employees just come with some many untruths it's shocking to listen to them. They said if i wanted to make a complaint I have to tell sky and they have to report it.
18 Dec 2023 08:48 AM
DPD have always been superb for me with any delivery I've had from them.
Their app & tracking facilities work much better than any other courier company I've used.
The standard of their service must vary in different parts of the country.
18 Dec 2023 08:48 AM - last edited: 18 Dec 2023 08:49 AM
Posted by a Superuser, not a Sky employee. Find out moreWhich courier company do you know is definitely any better? DPD here are great. Never had an issue.
18 Dec 2023 09:00 AM
Posted by a Superuser, not a Sky employee. Find out moreSame here. Have had no issues whatsoever with DPD deliveries. The same can't be said for everyone as we see from time to time on here. I've never had to contact DPD direct.
18 Dec 2023 11:11 AM
In all the years I've only had one issue with DPD.
This time of year they're all extremely busy so give them a break...
18 Dec 2023 12:54 PM
Posted by a Superuser, not a Sky employee. Find out moreNever had a problem with DPD, always delivered within the notified time slot, and very friendly drivers.
19 Dec 2023 07:28 AM
Posted by a Superuser, not a Sky employee. Find out moreHave to agree with others on here. I deal with several couriers for my business and DPD are by far the best and have the best App for tracking the delivery.
19 Dec 2023 07:53 AM
Posted by a Superuser, not a Sky employee. Find out moreOften have parcels delivered from DPD.
Not had any problems at all with them, their tracking/messaging too is accurate and frequent.
19 Dec 2023 09:11 AM
Seriously annoyed with them myself:
https://helpforum.sky.com/t5/Sky-Q/Complaint-regarding-poor-DPD-delivery-service/td-p/4514009
19 Dec 2023 09:13 AM
Some of their drivers are just chasing targets as they get paid per delivery/attempted delivery, so put zero effort in to actually contacting you. It's frustrating to say the least.
19 Dec 2023 09:47 AM
Posted by a Superuser, not a Sky employee. Find out moreI lnow that's true of Yodel and Evri. You sure DPD operate the same way? Doesn't seem very Germanic.
19 Dec 2023 09:48 AM
Posted by a Superuser, not a Sky employee. Find out moreYour own thread has been replied to. You're in danger of receiving duplicate replies.
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