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Discussion topic: sky using DPD ?

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This message was authored by Sarah271 This message was authored by: Sarah271

sky using DPD ?

Has anyone had any problems with DPD when delivering products from sky ? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: sky using DPD ?

Posted by a Superuser, not a Sky employee. Find out more

@Sarah271 

Issues with DPD have been regularly discussed on the boards (probably more so in connection with mobile deliveries). Their Sky Q box interaction is usually a doorstep box swap. What has happened in your case? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Sarah271
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This message was authored by Sarah271 This message was authored by: Sarah271

Re: sky using DPD ?

This is my opinion sky should look for another courier , they give anything from 5 minutes to 20 minutes hour time slot. This is ok if you are at home , I have been , the courier driver 1st one only drove onto my property second attempt same drive just cam up to my window and looked In didn't knocked my door on these occasions only knew they had been when I had notification, final attempt when they were delivering no5 when I was number 7 I went and waited outside no sign of the DPD van nor driver didn't attempt to deliver sent a message saying couldn't find me. The customer service I received from DPD was shocking rude, promise delivery driver would return wasted a whole day waiting for them promised a two hour call back twice , guess what I still waiting for the call. Their customer service employees just come with some many untruths it's shocking to listen to them. They said if  i wanted to make a complaint I have to tell sky and they have to report it. 

This message was authored by Sally_Sparrow This message was authored by: Sally_Sparrow

Re: sky using DPD ?

DPD have always been superb for me with any delivery I've had from them. 
Their app & tracking facilities work much better than any other courier company I've used. 
The standard of their service must vary in different parts of the country. 

This message was authored by Chodley This message was authored by: Chodley

Re: sky using DPD ?

Posted by a Superuser, not a Sky employee. Find out more

Which courier company do you know is definitely any better? DPD here are great. Never had an issue.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: sky using DPD ?

Posted by a Superuser, not a Sky employee. Find out more

@Sarah271 

Same here. Have had no issues whatsoever with DPD deliveries. The same can't be said for everyone as we see from time to time on here. I've never had to contact DPD direct. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by cuke This message was authored by: cuke

Re: sky using DPD ?

In all the years I've only had one issue with DPD.

This time of year they're all extremely busy so give them a break...

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: sky using DPD ?

Posted by a Superuser, not a Sky employee. Find out more

Never had a problem with DPD, always delivered within the notified time slot, and very friendly drivers.

I am just another Sky customer!
This message was authored by oj01 This message was authored by: oj01

Re: sky using DPD ?

Posted by a Superuser, not a Sky employee. Find out more

Have to agree with others on here. I deal with several couriers for my business and DPD are by far the best and have the best App for tracking the delivery. 


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This message was authored by lettice This message was authored by: lettice

Re: sky using DPD ?

Posted by a Superuser, not a Sky employee. Find out more

Often have parcels delivered from DPD.

Not had any problems at all with them, their tracking/messaging too is accurate and frequent.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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This message was authored by Gex This message was authored by: Gex

Re: sky using DPD ?

This message was authored by Gex This message was authored by: Gex

Re: sky using DPD ?

Some of their drivers are just chasing targets as they get paid per delivery/attempted delivery, so put zero effort in to actually contacting you. It's frustrating to say the least.

This message was authored by Chodley This message was authored by: Chodley

Re: sky using DPD ?

Posted by a Superuser, not a Sky employee. Find out more

I lnow that's true of Yodel and Evri. You sure DPD operate the same way? Doesn't seem very Germanic.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: sky using DPD ?

Posted by a Superuser, not a Sky employee. Find out more

@Gex 

Your own thread has been replied to. You're in danger of receiving duplicate replies. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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