sky q not working

[mmmmmmm,]

no sky tv and no access to sky menu or settings 

[oldfella]

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@mmmmmmm, wrote:

no sky tv and no access to sky menu or settings 

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Hi @mmmmmmm, 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[mmmmmmm,]

yes tried that still nothing, going try to order a new skyq box

[oldfella]

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@mmmmmmm, wrote:

yes tried that still nothing, going try to order a new skyq box

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Hi @mmmmmmm, 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Nichollsp6]

I received a new skybox two weeks ago...I have rang in twice and not got the problem sorted...it is saying on the screen that I need to pair my viewing card...I've followed the instructions on line to no avail...i spoke to a representative that tried to pair the viewing card from her end...asked to wait for 24 hours to see if that worked...it didn't...I didn't want to book an engineer and be waiting in....the first guy that I spoke to was totally hopeless...but the lady I spoke to was very helpful but unfortunately it still didn't work....I'm very frustrated.