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Discussion topic: sky q not working

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This message was authored by: gubbynet

sky q not working

for the last few weeks my tv (skyq) keeps turning off but I can turn on again but it is getting very fusterating. then when I try to turn on my tv it doesnt work.. so I have to unplug and leave it for a few minuits and turn back...leave for 4 minuits before trying to turn on again. This is very unsasisfactory .  I think the box or the viewing card is faulty. Can I get a replacement please 

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This message was authored by: Laing1

Re: sky q not working

Posted by a Superuser, not a Sky employee. Find out more

@gubbynet wrote:

for the last few weeks my tv (skyq) keeps turning off but I can turn on again but it is getting very fusterating. then when I try to turn on my tv it doesnt work.. so I have to unplug and leave it for a few minuits and turn back...leave for 4 minuits before trying to turn on again. This is very unsasisfactory .  I think the box or the viewing card is faulty. Can I get a replacement please 


@gubbynet Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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