0
Discussion topic: Netflix membership on pause after renewal
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: Turbone
Message posted on 01 May 2023 07:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Netflix membership on pause after renewal
Hi, I have recently renewed my Sky ultimate package, however Netflix is now not working. On Netflix all I get is the message "your membership is on pause" and telling me to add payment method. Asked Netflix and they said sky have ended the payment on the account, despite my renewal. They told me to sign out of the Netflix app on the sky box and log back in. This just gives me a message on sky saying the subscription is already included, with error code DSU_508.
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 01 May 2023 07:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix membership on pause after renewal
Some help on the 508 error can be found here:
https://helpforum.sky.com/t5/Sky-TV/Error-Codes-on-Sky-Q-and-Glass/ba-p/4017045
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Turbone
Message posted on 01 May 2023 08:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix membership on pause after renewal
Thanks I did all the switching off and removing viewing card stuff, didn't make any difference.
So I have to ring Sky? Doesn't get picked up on here?
This message was authored by: bob359
Message posted on 24 Feb 2025 07:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Netflix membership on pause after renewal
Got the same problem
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page