sky q in my conservatory recently is continually getting bad reception.

[jason225]

my sky q in the conservatory is recently coninually getting bad reception. At the moment no BBC1 i have reset set the box and checked all cables. If it rains i never have reception i am in 2 minds to cancel my scription and get cable. i would say i have reset the main q box at least a dozen times this year  i wonder what i am oaying for 

[Invisiblename]

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@jason225 wrote:

my sky q in the conservatory is recently coninually getting bad reception. At the moment no BBC1 i have reset set the box and checked all cables. If it rains i never have reception i am in 2 minds to cancel my scription and get cable. i would say i have reset the main q box at least a dozen times this year  i wonder what i am oaying for 

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Have you actually reported the problem to Sky? Sounds like your dish is out of alignment.  I'll escalate this for you so you can log the issue & have an engineer come out to check / realign your dish

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[jason225]

many thanks for your help i am now in chat and waiting for a response. 

[Greenfingers001]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks