Discussion topic: sky q box
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 18 Mar 2023 06:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
sky q box
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 18 Mar 2023 09:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: sky q box
Hi @kayharley1990 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?
I used to have superpowers… But a therapist took them away.
Message posted on 18 Mar 2023 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: sky q box
@kayharley1990 wrote:
for the past few days my sky q box is constantly freezing and won't load up apps ,recordeding keeps messing around and even on live TV it keeps freezing, I can't tell you how many times I have had to restart the box
If you are still having issues try a Network Reset on the Main Q box
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect to router by WiFi.
If on Sky Broadband you will be asked to press the WPS button on the Sky Router (not the main Q box as the Network reset will start the main Box WPS automatically). Make sure that you press the router WPS button and not the router reset button.
If on 3rd party broadband then you need to enter the SSID and password for the router 2.4 Ghz band.
Message posted on 18 Mar 2023 10:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: sky q box
I have done all this ,I'm with virgin broadband and I have redone the network lots of times but still nothing
and refresh the apps
but even watching live TV it ends up freezing
Message posted on 18 Mar 2023 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: sky q box
@kayharley1990 wrote:
I have done all this ,I'm with virgin broadband and I have redone the network lots of times but still nothing
and refresh the apps
but even watching live TV it ends up freezing
Any chance you can connect the Q box to your router by Ethernet?
Message posted on 18 Mar 2023 01:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: sky q box
already is then ,
and the connections are fine
Message posted on 18 Mar 2023 01:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: sky q box
@kayharley1990 wrote:
already is then ,
and the connections are fine
If you are not using any Q WiFi minis have you turned off all the Q box WiFi?
Message posted on 19 Mar 2023 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: sky q box
right I have tryed unplugged the power cable, I have restarted my broadband, I have unplugged its all at the wall and waitting then turned it all back on
there is nothing wrong with the Internet connection it connection is completely fine
it's the sky q box it's self as it that ,
that keeps freezing
Message posted on 19 Mar 2023 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: sky q box
@kayharley1990 wrote:
right I have tryed unplugged the power cable, I have restarted my broadband, I have unplugged its all at the wall and waitting then turned it all back on
there is nothing wrong with the Internet connection it connection is completely fine
it's the sky q box it's self as it that ,
that keeps freezing
I repeat my Question
If you are not using any Q WiFi minis have you turned off all the Q box WiFi?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page