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Discussion topic: sky pin

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This message was authored by 29+Lismore This message was authored by: 29+Lismore

sky pin

How can I completely disable the PIN on my Sky Q.  I'm being ask to enter my pin during the day to watch the Simpsons? And not just the Simpsons other shows as well before the watershed.

Really, really annoying.  I have disabled the PIN for everything under parental controls and accessibility.  But it still asks.  What gives?

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This message was authored by caesarome This message was authored by: caesarome

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@29+Lismore wrote:

What gives?


Ofcom rules and regulations I'm afraid so it can't be disabled completely.

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This message was authored by GD1 This message was authored by: GD1

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@29+Lismore  I'm afraid not pin is mandated by Ofcom for shows over a certain age rating, it cannot be disabled.  You can mange the settings https://www.sky.com/help/articles/managing-parental-settings  but not turn them off

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

 


@29+Lismore wrote:

How can I completely disable the PIN on my Sky Q.  I'm being ask to enter my pin during the day to watch the Simpsons? And not just the Simpsons other shows as well before the watershed.

Really, really annoying.  I have disabled the PIN for everything under parental controls and accessibility.  But it still asks.  What gives?


@29+Lismore  As the others have said, you can't, but you can change your PIN to something simple like "1111"

I am just another Sky customer!
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@29+Lismore wrote:

I have disabled the PIN for everything under parental controls and accessibility.  But it still asks.  What gives?


The Parental Controls are the additional levels which Sky offers.  As the name implies, Mandatory Daytime Protection (defined by the Broadcasting Code) cannot be removed, switched off or bypassed.   Its misapplication to content such as The Simpsons is undoubtedly annoying, but that doesn't change the situation regarding MDP.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Terri3 This message was authored by: Terri3

Re: sky pin

Hiya, it's locked my account and said to wait 10 mins but it's been locked for about 40 mins. I know my pin but just of missed typed it, and it's asking for the last 4 digits of my card but I no longer have access to that card: just wanted a bit of help please as can't watch tele until it's done 

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@Terri3 wrote:

Hiya, it's locked my account and said to wait 10 mins but it's been locked for about 40 mins. I know my pin but just of missed typed it, and it's asking for the last 4 digits of my card but I no longer have access to that card: just wanted a bit of help please as can't watch tele until it's done 


The card is in the side of your main Sky Q receiver

I am just another Sky customer!
This message was authored by terex This message was authored by: terex

Re: sky pin

If this entering a pin number to watch programs on Sky is Ofgem rules, how come the same rules don't apply to BBC1/2 I.TV ,Channel 4 and channel 5 ? (removed)

 

Moderator note: Removed inappropriate language

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@terex wrote:

If this entering a pin number to watch programs on Sky is Ofgem rules, how come the same rules don't apply to BBC1/2 I.TV ,Channel 4 and channel 5 ? (removed)

 

Moderator note: Removed inappropriate language


Ask Ofgem

I am just another Sky customer!
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@terex wrote:

If this entering a pin number to watch programs on Sky is Ofgem rules…

 


@terex 

Ofgem may be a bit stumped if you ask them. Ofgem is the Office of Gas and Electricity Markets. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
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NOTE: I only provide help on the forums and NOT via PM
This message was authored by Invisiblename This message was authored by: Invisiblename

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@terex wrote:

If this entering a pin number to watch programs on Sky is Ofgem rules…

 


@terex 

Ofgem may be a bit stumped if you ask them. Ofgem is the Office of Gas and Electricity Markets. 


😂

I am just another Sky customer!
This message was authored by Laing1 This message was authored by: Laing1

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@terex wrote:

If this entering a pin number to watch programs on Sky is Ofgem rules, how come the same rules don't apply to BBC1/2 I.TV ,Channel 4 and channel 5 ? (removed)

 

Moderator note: Removed inappropriate language


@terex because as far as I am aware these channels don't show pre-watershed programmes before the watershed or during the day otherwise they would be behind the mandatory pin 


I may be a Sky Superuser but I am still just a Sky customer

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This message was authored by terex This message was authored by: terex

Re: sky pin

I meant ofcom not ofgem. My bad

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@terex wrote:

If this entering a pin number to watch programs on Sky is Ofgem rules, how come the same rules don't apply to BBC1/2 I.TV ,Channel 4 and channel 5 ? (removed)

 

Moderator note: Removed inappropriate language


Try watching a BBC1 recorded post watershed programme before 9pm, I think you'll find you have to enter your PIN

I am just another Sky customer!
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: sky pin

Posted by a Superuser, not a Sky employee. Find out more

@terex wrote:

If this entering a pin number to watch programs on Sky is Ofgem rules, how come the same rules don't apply to BBC1/2 I.TV ,Channel 4 and channel 5 ?


Ofcom application of the Broadcasting Code absolutely applies to the PSB channels: if anything they are more strictly regulated because of their special status within the UK media hierarchy.

 

However, by definition PSB channels never broadcast post-watershed content prior to 21:00 because the whole concept of the watershed itself was defined for public service broadcasting long before satellite television was a thing.

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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