sky max

[LaraCribb]

Why am I unable to download shows playing on sky max as an entertainment customer?

[PandJ2020]

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@LaraCribb wrote:

Why am I unable to download shows playing on sky max as an entertainment customer?

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Are you trying to download HD without a HD sub?

[oldfella]

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@LaraCribb wrote:

Why am I unable to download shows playing on sky max as an entertainment customer?

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First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[LaraCribb]

it won't let me download in SD or HD but I can watch the sky max channel no problem

[oldfella]

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@LaraCribb wrote:

it won't let me download in SD or HD but I can watch the sky max channel no problem

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Did you change the setting in preferences and not just in Formats @LaraCribb 

[LaraCribb]

Yes changed my default settings and still didn't work

[oldfella]

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@LaraCribb wrote:

Yes changed my default settings and still didn't work

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Hi @LaraCribb 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to LaraCribb.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Owen1511]

Is sky max hd free to upgrade 

[Laing1]

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@Owen1511 wrote:

Is sky max hd free to upgrade 

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@Owen1511 you need to subscribe to the Sky HD pack to watch Sky Max in HD which is around £9.00 per month roughly

[Owen1511]

Thank you this helps