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Discussion topic: Getting no itv1 signal on my skyq box all others are ok.

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This message was authored by Leepc1869 This message was authored by: Leepc1869

Getting no itv1 signal on my skyq box all others are ok.

Hi getting no signal on my Sky Q box for itv1 all other channels ok. Is there a major fault?

 

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This message was authored by 1Anonymous1 This message was authored by: 1Anonymous1

Re: Getting no itv1 signal on my skyq box all others are ok.

We had this same issue itv1 back on now but come and goes only with itv1 

This message was authored by TonyLambert This message was authored by: TonyLambert

Re: Getting no itv1 signal on my skyq box all others are ok.

Me too I thought something was wrong.

This message was authored by 1Anonymous1 This message was authored by: 1Anonymous1

Re: Getting no itv1 signal on my skyq box all others are ok.

Same again today no signal off and on but only on itv1 HD 103 the SD at 803 is ok tho  can someone from sky confirm if this is a wider issue as not just me with issue thanks

@Chloe-W22 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Getting no itv1 signal on my skyq box all others are ok.

Posted by a Superuser, not a Sky employee. Find out more

Any visible message on the screen such as 'no satellite signal'? 

Any message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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