Getting no itv1 signal on my skyq box all others are ok.

[Leepc1869]

Hi getting no signal on my Sky Q box for itv1 all other channels ok. Is there a major fault?

[Anonymous]

We had this same issue itv1 back on now but come and goes only with itv1 

[TonyLambert]

Me too I thought something was wrong.

[Anonymous]

Same again today no signal off and on but only on itv1 HD 103 the SD at 803 is ok tho  can someone from sky confirm if this is a wider issue as not just me with issue thanks

@Chloe-W22 

[Daniel0210]

Any visible message on the screen such as 'no satellite signal'? 

Any message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.