sky box says password wrong

[bobhtfc]

Hi, i have a sky box connected to my EE Hub for about 2 years for broadband.

recently it dropped connectetion, which it does now and again.

when i try to connect with my Hub password as i have in the past with no problem.

Sky box says wrong password, but it def isnt wrong, its the same one i always use.

i have logged on to my hub and checked the password, its correct.

we also have 2 mobiles connected to the hub, no problems with them.

can anyone help please, cant get any apps etc to work just now.

[Lisa-P1987]

Hi there @bobhtfc , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Nai]

I am having the same problem!