sky Q box

[IanMac1]

My lodger has just move out and cancel her account, at the moment the two boxs are still in the house can I keep these boxs and start a account with you.

[SKY1992bf · Accepted solution]

@IanMac1  No, the lodger is liable to return them 

you can setup an account in your name and receive new equipment 

[Mark39]

Sky will ask her to return the equipment loaned to her. If you take a subscription with Sky, they'll send you new equipment.

[Lynnezadrozny]

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

[Chodley]

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@Lynnezadrozny wrote:

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

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You'll have to call them I'm afraid

[Daniel0210]

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@Lynnezadrozny wrote:

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

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@Lynnezadrozny 

Are you a brand new customer to Sky Q? If so the engineer will bring the Sky Q box, cables, remotes and a dish if there isn't one there already, on installation day. If you are a returning Sky Q customer and they have sent you a Sky Q box via a courier then it's for self set up.

[TimmyBGood]

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@Lynnezadrozny wrote:

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

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If it's a Stream puck, setup is entirely DIY.

[Ragdolllover78]

My sky q box extra don't work 

[Daniel0210]

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@Ragdolllover78 wrote:

My sky q box extra don't work 

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@Ragdolllover78 

By extra do you mean a mini box? In what way isn't it working? 

[Terry591]

I need to change my old box which is not getting any updates to a Sky Q one i have called the number on the letter sent to me but the Autobot didn't recognise what i was saying can someone help ? Thanks Terry 

[nigea99]

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@Terry591 wrote:

I need to change my old box which is not getting any updates to a Sky Q one i have called the number on the letter sent to me but the Autobot didn't recognise what i was saying can someone help ? Thanks Terry 

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hi @Terry591 

Despite the way the letter/email is worded the lack of updates for SKY HD boxes does not mean they will stop working - they have not had any updates for a long time

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

If you do wih to go ahead I believe one way to get past the automated system is to keep silent (although I could be worng)