sky Q box

[IanMac1]

My lodger has just move out and cancel her account, at the moment the two boxs are still in the house can I keep these boxs and start a account with you.

[SKY1992bf · Accepted solution]

@IanMac1  No, the lodger is liable to return them 

you can setup an account in your name and receive new equipment 

[Mark39]

Sky will ask her to return the equipment loaned to her. If you take a subscription with Sky, they'll send you new equipment.

[Lynnezadrozny]

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

[Chodley]

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@Lynnezadrozny wrote:

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

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You'll have to call them I'm afraid

[Daniel0210]

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@Lynnezadrozny wrote:

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

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@Lynnezadrozny 

Are you a brand new customer to Sky Q? If so the engineer will bring the Sky Q box, cables, remotes and a dish if there isn't one there already, on installation day. If you are a returning Sky Q customer and they have sent you a Sky Q box via a courier then it's for self set up.

[TimmyBGood]

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@Lynnezadrozny wrote:

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

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If it's a Stream puck, setup is entirely DIY.

[Ragdolllover78]

My sky q box extra don't work 

[Daniel0210]

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@Ragdolllover78 wrote:

My sky q box extra don't work 

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@Ragdolllover78 

By extra do you mean a mini box? In what way isn't it working? 

[Terry591]

I need to change my old box which is not getting any updates to a Sky Q one i have called the number on the letter sent to me but the Autobot didn't recognise what i was saying can someone help ? Thanks Terry 

[nigea99]

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@Terry591 wrote:

I need to change my old box which is not getting any updates to a Sky Q one i have called the number on the letter sent to me but the Autobot didn't recognise what i was saying can someone help ? Thanks Terry 

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hi @Terry591 

Despite the way the letter/email is worded the lack of updates for SKY HD boxes does not mean they will stop working - they have not had any updates for a long time

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

If you do wih to go ahead I believe one way to get past the automated system is to keep silent (although I could be worng)

[Diane51]

My sky q box is not working right as for past couple of weeks keep looseing sound so I have to switch it of for bit then put back on and works for couple of days and does again not my tv cause when switch off my tv is fine

[Chodley]

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@Diane51 wrote:

My sky q box is not working right as for past couple of weeks keep looseing sound so I have to switch it of for bit then put back on and works for couple of days and does again not my tv cause when switch off my tv is fine

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Hi

are you using hdmi for audio? I assume so. Tried a new cable?

[Diane51]

The past few days the sound has been going on it i have to switch the sky q box off for bit then put on and works again

[Daniel0210]

@Diane51 

No need for a separate thread. I have merged them. You haven't answered the question from @Chodley