sending sky q box back, i have a main box and a small mini box, which one do i send back

[Sueledge]

Hello, i have a main sky q box in the living room and a smaller mini box in the conservatory, but which box do i send back to sky, 

[Daniel0210 · Accepted solution]

@Sueledge 

If you've cancelled your Sky Q subscription then both need returning. If you've just cancelled a Multiscreen subscription it's the mini box that needs returning.

If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Chodley]

Why wouldn't it be both? Did they only ask for one?

[Sueledge]

Thank you, yes it is the multiscreen we cancelled, they have sent us a cardboard sort of box for it to go back but was not sure which box, thank you will send the small mini box back

[Chodley]

Ah ok. Yes makes sense

Sending the big Q box back could have unintended consequences on the viewing experience.