sending sky box back

[jomo9]

i have been asked to send my sky mini q back.   It is the only sky box that I have.   If i send it back then surely the sky wont work?   All i have done is reduce my package, not cancel all sky.   What do i send?

[TimmyBGood]

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@jomo9 wrote:

 All i have done is reduce my package, not cancel all sky.  

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Did you previously have the Multiscreen subscription?

[Daniel0210]

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@jomo9 wrote:

i have been asked to send my sky mini q back.   It is the only sky box that I have.   

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@jomo9 

It can't be the only box you have. You must have a main Sky Q box as well! 

[jomo9]

maybe.   Ah so you think I had another box before?  No idea where that is as moved house and havent seen it 

[Daniel0210]

@jomo9 

You have to have a Sky Q main box before a mini box. 

[MightyQuinn]

Hi @jomo9   If you have lost your Sky Q Main box, you will be charged a non-return fee.

Sky Q:

• Sky Q 1TB box - up to £117
• Sky Q 2TB box - up to £135
• Sky Q Mini box - up to £52

[oj01]

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@jomo9 wrote:

maybe.   Ah so you think I had another box before?  No idea where that is as moved house and havent seen it 

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Your Sky Q Mini Box wouldn't work without a Sky Q Main Box being present and connected to your satellite dish.