I have recieved a text message today saying i will be charged as i havent returned my equipment however this is incorrect as i sent everything back that was required and even recieved an email to say that sky had recieved the equipment. i was half expecting this issue as my experience with sky is part of the reason i left. Again no easy way of contacting and why should i sit on the phone for an hour when i have already done what was asked.
Posted by a Superuser, not a Sky employee. Find out more
This is quite a common request on here. The Sky community escalation team on here can help you with this. Have any proof of posting ready for them to see, that they may ask as proof it was sent off to Sky.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
If it doesn't work, just give them a call, they can re-instate the hardware, if you are not a Sky customer anymore, they can check why do you receive the message that it needs to be returned.
Repairing TV, broadband and computer devices from 20 years in the UK, Czech Republic, Eastern Europe.
