Discussion topic: Chanels not working

This message was authored by: Miffy61 · ‎05 Jun 2023

I called sky the other day told them it's saying no signal on bbc 1 and bbc 2 . The person I spoke to said he had rectified the issue from his side but I still can't get bbc 1 or bbc 2 no signal again it's saying . I'm paying for this product and just renewed my contract with sky but would prefer to be able to watch these two channels also . I have a fourteen day cooling of period and will cancel if this is not resolved soon .

This message was authored by: GD1 · ‎05 Jun 2023

@Miffy61 You shoudl be getting a No Satellite signal if satellite channels are affected. Is this what is showing? A No signal is likely to be a TV issue.

If it a No satelite signal message your dish is out of alignment nothing can be done remotely to rectify this, you'll need to call Sky to book an engineer to check the dish.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎05 Jun 2023

@Miffy61

No signal and no satellite signal are different. No signal normally comes from your TV set not your Sky box.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: Chanels not working

Chanels not working

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