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Discussion topic: return sky equipment

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This message was authored by L_W1975 This message was authored by: L_W1975

return sky equipment

I have cancelled my sky as I am out of contract , they have sent me a box to return this . How long do you get to rerturn this . I hve had a bereavment and finding this hard. The oive chat is not working, I dont want to speak on the phone, struggling to do the label via post office and its ahrd all this to deal with the pressure .

 

Any ideas 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: return sky equipment

Posted by a Superuser, not a Sky employee. Find out more

You should have cancellation instructions as below:

 

"You will need to return the Sky owned equipment within 60 days of us sending you the necessary packaging and instructions, otherwise you will be charged a non-return charge for each piece of equipment you fail to return"

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: return sky equipment

Posted by a Superuser, not a Sky employee. Find out more

@L_W1975 

It's worth noting that Sky will send reminders and warnings of non return fees being implemented a lot earlier than 60 days. It's in your own interest to return the equipment as soon as you can and keep your proof of posting indefinitely. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by lettice This message was authored by: lettice

Re: return sky equipment

Posted by a Superuser, not a Sky employee. Find out more

Have a read of the different options here for returning your Sky equipment, like printing the labels at a post office or asking Royal Mail to collect from your home, where they will bring the labels to attach.

 

https://www.sky.com/help/articles/return-tv-broadband

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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