This discussion topic has been answered Discussion topic: q box not working
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Message posted on 02 Mar 2026 12:56 PM
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my sky q box has stoped working.. it wont respond to the remote at all
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Message posted on 02 Mar 2026 01:09 PM
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@alanyx wrote:
my sky q box has stoped working.. it wont respond to the remote at all
hi @alanyx
May I suggest you try a reset of your remote (after ensuring it has fresh batteries)
Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times
Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared
https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote
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Message posted on 02 Mar 2026 01:09 PM
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@alanyx wrote:
my sky q box has stoped working.. it wont respond to the remote at all
hi @alanyx
May I suggest you try a reset of your remote (after ensuring it has fresh batteries)
Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times
Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared
https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote
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