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This discussion topic has been answered Discussion topic: one mini box only

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This message was authored by: Cookee

one mini box only

I have Sky Q with three mini boxes but only one of them has stopped working. It constantly says "waiting for tv schedule".

Two of the boxes in the bedrooms have a booster box for better signal, one is working fine the other has this problem..

 

Is the problem the mini box?


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This message was authored by: Laing1 Answer

Re: one mini box only

Posted by a Superuser, not a Sky employee. Find out more

@Cookee wrote:

I have Sky Q with three mini boxes but only one of them has stopped working. It constantly says "waiting for tv schedule".

Two of the boxes in the bedrooms have a booster box for better signal, one is working fine the other has this problem..

 

Is the problem the mini box?


@Cookee Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot the mini box thats not working 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: Laing1 Answer

Re: one mini box only

Posted by a Superuser, not a Sky employee. Find out more

@Cookee wrote:

I have Sky Q with three mini boxes but only one of them has stopped working. It constantly says "waiting for tv schedule".

Two of the boxes in the bedrooms have a booster box for better signal, one is working fine the other has this problem..

 

Is the problem the mini box?


@Cookee Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot the mini box thats not working 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: Cookee

Re: one mini box only

Cancel that above.

NONE of the mini boxes are working.

This message was authored by: Laing1

Re: one mini box only

Posted by a Superuser, not a Sky employee. Find out more

@Cookee wrote:

Cancel that above.

NONE of the mini boxes are working.


@Cookee same applies but reboot booster and mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Avatar for Cookee
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Topic Author
This message was authored by: Cookee

Re: one mini box only

Thanks Laing1

everything working👍

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