Loss of channels

[RitaRM]

I have lost several channels, I am told to upgrade,the only advice is to add sky sports and kids which we don't want.Tried un plugging box, still the same.

[Laing1]

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@RitaRM wrote:

I have lost several channels, I am told to upgrade,the only advice is to add sky sports and kids which we don't want.Tried un plugging box, still the same.

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@RitaRM  what channels have you lost ?

[RitaRM]

Sky news, dicovery, can't record anything on the channels we have, all our recordings have gone.

[Laing1]

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@RitaRM wrote:

Sky news, dicovery, can't record anything on the channels we have, all our recordings have gone.

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@RitaRM if you have already tried  rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote