mute

[precinct88]

my sky box has no sound. Have tried muting and unmuting box, muting and unmuting tv, switching everything off and on again. Still no sound at all.

[nigea99]

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@precinct88 wrote:
my sky box has no sound. Have tried muting and unmuting box, muting and unmuting tv, switching everything off and on again. Still no sound at all.

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hi @precinct88 

When you say everything does that include a complete power down (i.e. switch off or remove plug) of your TV.

We often find that a power down of the TV restores sound for people

[precinct88]

yes, switched off at plugs too. TV has sound but not sky box.

[nigea99]

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@precinct88 wrote:

yes, switched off at plugs too. TV has sound but not sky box.

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Can I suggest you try toggling the setting in :

Home - Settings - Setup - Audio Visual

Set to a different setting & fully exit

Then go back and change back to the one you normally use.

[precinct88]

still nothing

[nigea99]

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@precinct88 wrote:

still nothing

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Have you also tried unplugging the HDMI cable at both ends and then plugging back in - I am guessing you probably have but, if not, I suggest you try this also.

BTW Can I just double check that you only use your TV for sound and not a Sound bar or AV amp

Also can you confirm what your usual setting is - is it Normal or Dolby Digital ?

[precinct88]

confirm only use tv. Good suggestion re cable, will get my son to try when he gets home from work as fiddly to get to. 👍 thanks

[nigea99]

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@precinct88 wrote:

confirm only use tv. Good suggestion re cable, will get my son to try when he gets home from work as fiddly to get to. 👍 thanks

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I hope that does the trick for you. 

After that I admit I am running out of ideas  - often the complete power down does cure such problems